Refund and Returns Policy

At CH Subwoofer Enclosure, we want customers to be confident when purchasing from us. Please review the following policy before placing an order.

Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, the product must be unused, uninstalled, and returned in substantially the same condition in which it was received, including original packaging where reasonably possible.

Before returning an item, please contact our customer service team for return instructions. Returns sent without authorization may experience processing delays.

Vehicle Fitment

Customers are responsible for confirming their vehicle’s year, make, model, cab configuration, and other applicable fitment information before ordering.

If you’re uncertain whether an enclosure will fit your vehicle, please contact us before purchasing so we can assist with compatibility.

Custom-Made Enclosures

Because custom-built or made-to-order enclosures may be manufactured specifically according to a customer’s requested specifications, custom orders may not be eligible for returns due to change of mind or incorrect information supplied by the customer.

If a custom product arrives damaged, defective, or materially different from the specifications confirmed with us, please contact us promptly so we can review the issue.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible and provide:

  • Your order number

  • Your name and contact information

  • Photographs of the product and packaging

  • A description of the problem

We will review the issue and, when appropriate, arrange a replacement, return, repair, or refund.

Non-Returnable Items

Returns may not be accepted for products that have been installed, modified, altered, damaged after delivery, or returned with substantial missing components.

Custom-made products may also be subject to the restrictions described above.

Return Shipping

If a return results from an error on our part or an eligible product arriving damaged or defective, we will provide instructions regarding return shipping.

For other approved returns, the customer may be responsible for return shipping costs.

Refunds

Once an authorized return is received and inspected, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.

Original shipping charges, if any, may not be refundable unless the return results from our error or as otherwise required by applicable law.

Exchanges

If you need a different enclosure because of vehicle or subwoofer compatibility, contact us before returning your product. We will determine whether an exchange is available and provide the applicable instructions.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Orders that have already entered production, particularly custom-made products, or orders that have already shipped may not be eligible for cancellation.

Contact Us

For return, refund, exchange, or cancellation requests, contact: